A compliant

Dear Sir/Madam,

I am a new subscriber to Graze, and fully enjoyed the first box. It was delicious and I fully planned to receive one every week, if it wasn't for what happened to myself and my girlfriend a couple of days after eating it. In our first box we received some delicious pine nuts, a healthy tasty treat! However after consuming we both felt slightly dizzy and nauseous, however we put that down to too much excitement about receiving our first box! After 1 day something strange started to happen, my girlfriend (who ate much more nuts than me) developed an acute bitter/metallic taste in her mouth that simply wouldn't go away (no matter how much she brushed her teeth.) It was exacerbated when she ate sugary foods, and made everything taste disgusting.

At this point we had no idea what was wrong and began to worry somewhat after the condition lasted into it's 3rd day. What was causing this we wondered and is it serious?? Consulting a family doctor who couldn't explain the condition but said it was most likely she either had jaundice/hepatitis/liver damage or she was diabetic. Now her skin isn?t yellow and her pee isn?t orange (so she told me) and she's not thirsty all the time but she had eaten a new kind of food in the last few days... yip you guessed it, pine nuts. A quick google search found that hundreds of worried people were in the same boat. I even found this:

http://www.euro-emergencymed.com/pt/re/ejem/fulltext.00063110-200103000-00036.htm;jsessionid=JcSC79yxnRWTRJycCpNkSfv21kRKjrpZD6R62Qf4Zd4qYGsLmZsT!-2118404334!181195629!8091!-1

Apparently this horrible condition can last up to 4 weeks, and there is no cure. You say on your website that "Eating these is like walking through the forest on a spring morning. Don't believe us? try them" well she did try them and she says it's not like walking through the forest, it's like bloody eating the whole forest!

I understand that Graze cannot be fully to blame, however I strongly feel that we are not the only worried customers out there. I would hate to think that your other customers are traveling to their GP's describing a persistent metallic taste they have had for weeks and feeling distressed. It seems that whilst this condition is not fully understood it is believed to be cause by pine nuts from China. Could I ask where you source your pine nuts from exactly?

Unfortunately we shall not be continuing to use your service as we've been through enough stress and worry this week.

colin.



lets wait and see....